Privacy policy | Linkhaus

Who we are

Linkhaus is a sole trader business run by Ben Pettit in NSW, Australia (ABN 39 614 990 330). In this policy, "we" means Linkhaus. For any privacy question, email hello@linkhaus.com.au.

What this policy covers

This website, linkhaus.com.au, and the enquiries, quotes and onboarding that start from it. It does not cover the personal information of your own customers or staff that we handle when we build systems for you. That work is covered by the service agreement we sign with you.

What we collect

Enquiry form. Your name, email address and message. Optionally your phone number, business name and industry, and what the enquiry is about.
Calls and emails. Whatever you tell us when you contact us directly, such as your phone number, email address and what you need.
Analytics, only if you accept. Pages viewed, how you reached the site, device and browser type, and approximate location (city level), collected with Google Analytics cookies.
Technical data. Our host, Cloudflare, handles your IP address and browser details when your device asks for a page, so the site loads and stays secure.

Please keep the form to what we need. Do not put health or other sensitive information about other people into it.

How we use it

To reply to your enquiry, arrange a call and prepare a quote.
If you become a client, to deliver and invoice the work. This includes your business name, ABN, contact and billing details.
To see which pages are useful and check that the form works, but only if you accept analytics.
To meet legal duties, such as tax record keeping.

We do not sell personal information. We do not add you to a mailing list, or use your enquiry for unrelated marketing, without asking you first.

Who else handles it

Web3Forms passes form submissions to us by email and keeps a copy for the period we set, which is 12 months.
Google Workspace is our email. Enquiries arrive in hello@linkhaus.com.au.
Google Analytics receives data only if you accept analytics.
Cloudflare hosts this website.

These providers may store or process information outside Australia, including in the United States. We share only what each one needs to do its job. We may also disclose information where the law requires it.

Cookies and analytics

Nothing loads until you choose. The notice at the bottom of the page lets you allow or decline Google Analytics. You can change your mind at any time with "Cookie choices" in the footer. If you decline, the site works the same and no analytics cookies are set.

How long we keep it

Enquiries that do not lead to work: deleted 12 months after the last contact. This covers our email and Web3Forms.
Client records: kept for 5 years after the work ends, for tax and record keeping rules, then deleted.
Analytics data: kept in Google Analytics for no more than 14 months.

Keeping it safe

Only we have access to what you send us. We take reasonable steps to protect it, but no way of sending information over the internet is completely secure.

Your choices

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to keep some records if the law requires it. Email hello@linkhaus.com.au and we aim to reply within 30 days.

If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We update this page when the way we handle information changes. The date at the top shows the latest version.